German Speaking Logistics Customer Support Specialist

Feladatok

Providing support via phone, email and chat for customers regarding shipment and delivery enquiries

Tracking parcels, investigating delivery issues

Coordinating with operational teams for the most optimal resolution

Managing customer cases, delivery amendments and records

Ensuring customer satisfaction and professional service

Elvárások

Strong language skills in German (C1) and English (B2)

Excellent communication skills

Customer-focused mindset

At least finished High School education

Willingness to work in two shifts (08:00-16:30; 11:30-20:00)

Előnyök

Experience with CRM, ticketing platforms

Previous experience in customer service, logistics support or other relevant positions

Ajánlat

Modern working environment

Cafeteria

Option for hybrid workmode after 1 month