Client Services Intern

As the world’s largest asset manager and a leading provider of financial technology, BlackRock’s purpose is to help more and more people experience financial well-being. Founded in 1988 and based in New York City, BlackRock operates globally, with more than 70 offices spanning 40 countries, and clients in over 100 countries. They opened their Budapest Innovation Hub in 2017, with the idea that technology and finance go hand-in-hand – something they’ve believed since their founding. As a firm and together with their clients, they work to create a more equitable and resilient world, today and for generations to come.

Feladatok:

Ensure timely and accurate responses to high volume service activities for both internal and external clients

Evaluate processes and procedures for inefficiencies, make and implement recommendations for improvement

Be motivated to achieve or outperform on service-level agreements and client expectations

Embrace the use of technology and digital tools to deliver the highest level of service

Aim to achieve excellent results in client satisfaction surveys and work closely with other team members to achieve overall strategic business objectives

Build relationships and collaborate closely with internal partners to ensure a seamless delivery of service

Handle client concerns in a timely and sensitive manner and in accordance with internal procedures

Facilitate the diagnosis of complex client service issues, identify the source of service deficiencies and own their resolution

Elvárások:

The position is open for applicants with active or passive student status for at least two more semesters

Ongoing studies or background in Tech, Artificial Intelligence, or related field

Fluency in written and spoken English is essential

Excellent working knowledge of MS Office, including Outlook, Word, Excel and PowerPoint

1-3 years of experience in client service, operations, sales or portfolio management support

A passion for serving clients by being responsive and empathetic

A knack for breaking down inefficiencies and building things back up - but better

Strong interpersonal and relationship-building skills

Excellent written and oral communication skills, and comfort in working closely with clients and colleagues at all levels

A high degree of emotional ownership over your work

Strong planning and organizational skills with the ability to manage priorities to meet deadlines

Excellent attention to detail and analytical skills with a slant toward problem solving

Munkaidő:

Availability to work 30 hours per week

One-year opportunity with the possibility of extension

Flexible working schedule

Amit kínálunk:

2550 Ft/hour in gross

Internship confirmation

Opportunity to work partly from home (1 day/week)

Learning and development opportunities

Possibility to evolve and gain valuable experience

Potential to work towards a relevant professional qualification

Join one of the world’s leading asset management firms

Előnyt jelent:

Interest in finance, asset management and a desire to learn

If you are interested in this position please fill in the form below, upload your English CV and click "apply".