People System Support Specialist - 2nd level - German-speaking

Build your career as a 2nd level People System Support Specialist with our German retail partner!

In this role, you will play a key part in ensuring the stable and efficient operation of HR systems by resolving complex system-related issues, performing root cause analysis, and contributing to long-term system improvements. You will also support HR reporting activities, maintain high data quality standards, provide backup support for 1st-level requests when needed, and actively contribute to the continuous optimization of the HR system landscape.

Assist end-users in resolving 2nd level technical issues related to HR systems and tools.

Troubleshoot and escalate user-reported problems to the appropriate resources for resolution.

Conduct system testing and quality assurance to ensure optimal system performance and functionality.

Provide training and guidance to first-level support staff on system usage and issue resolution.

Collaborate with IT and HR teams to implement system enhancements and upgrades in compliance with data protection regulations.

Contribute to the continuous improvement of system processes and documentation to enhance user experience and system efficiency. Elvárások / Requirements

Proficient in providing 2nd level technical support for HR information and management systems; hands-on experience with HR systems and tools.

Fluent German and intermediate English skills.

Familiarity with troubleshooting, testing, and quality assurance processes for system functionality.

Knowledge of data protection regulations and compliance requirements for HR systems.

Experience in training and supporting 1st level support staff on system usage and issue resolution.

Ability to collaborate with cross-functional teams, including IT and HR departments, to implement system enhancements. Amit nyújtunk / Benefits

What we offer

- Competitive salary package.

- Work-life balance – home office opportunities.

- Opportunities for professional development through various programs and courses.

- Opportunity to join a dynamic and stable environment with a supportive and innovative company culture.