People System Support Specialist - 2nd level - German-speaking

Cégleírás / Organisation/Department

Build your career as a 2nd level People System Support Specialist with our German retail partner!

In this role, you will play a key part in ensuring the stable and efficient operation of HR systems by resolving complex system-related issues, performing root cause analysis, and contributing to long-term system improvements. You will also support HR reporting activities, maintain high data quality standards, provide backup support for 1st-level requests when needed, and actively contribute to the continuous optimization of the HR system landscape.

Pozíció leírása / Job description

• Assist end-users in resolving 2nd level technical issues related to HR systems and tools.
• Troubleshoot and escalate user-reported problems to the appropriate resources for resolution.
• Conduct system testing and quality assurance to ensure optimal system performance and functionality.
• Provide training and guidance to first-level support staff on system usage and issue resolution.
• Collaborate with IT and HR teams to implement system enhancements and upgrades in compliance with data protection regulations.
• Contribute to the continuous improvement of system processes and documentation to enhance user experience and system efficiency.

Elvárások / Requirements

• Proficient in providing 2nd level technical support for HR information and management systems; hands-on experience with HR systems and tools.
• Fluent German and intermediate English skills.
• Familiarity with troubleshooting, testing, and quality assurance processes for system functionality.
• Knowledge of data protection regulations and compliance requirements for HR systems.
• Experience in training and supporting 1st level support staff on system usage and issue resolution.
• Ability to collaborate with cross-functional teams, including IT and HR departments, to implement system enhancements.

Amit kínálunk / Offer

What we offer

-       Competitive salary package.

-       Work-life balance – home office opportunities.

-       Opportunities for professional development through various programs and courses.

-       Opportunity to join a dynamic and stable environment with a supportive and innovative company culture.