French or German Speaking Sales Order Management Specialist

Our partner is a UK-based multinational IT services company, that provides end-to-end IT solutions, including system procurement, implementation, support, and managed services, supporting major enterprise and public sector organisations globally.

The Sales Order Management Specialist will be responsible for the timely, efficient and accurate entry and processing of customer sales orders in the relevant systems and tools. This role will ensure high performance, productive and excellent operational customer service.

Ensuring high levels of customer satisfaction by delivering accurate and efficient order processing in line with customer-specific SLAs

Reviewing customer orders to validate product specifications (including configurations), quantities, pricing agreements, and any special requirements

Coordinating with Customer Executives and Specialist Service teams where order details require clarification or do not meet defined criteria

Managing timely and precise order entry in accordance with contractual and SLA requirements

Processing sales orders in full compliance with established procedures and process guidelines

Validating purchase orders to ensure accuracy, alignment with sales orders, and appropriate source of supply selection (considering pricing, rebates, availability, inventory, contracts, and customer requirements)

Collaborating with the Purchasing team to resolve non-standard or non-compliant orders

Proactively managing system-blocked orders (e. g. margin issues, credit limit breaches, export controls) and liaising with relevant stakeholders to ensure resolution

Selecting appropriate delivery methods, configurations, and value-added services based on customer needs

Working closely with internal service providers to gather necessary information related to order processing

Managing returns and credit processes in accordance with SLA commitments

Resolving order- and invoice-related queries efficiently and professionally

Maintaining up-to-date knowledge of internal systems, tools, and process changes to ensure operational excellence Elvárások / Requirements

at least 3 years of experience in Sales Operations and/or a Customer Service environment

good command of spoken and written English + French or German

knowledge of SAP, MS Office, and E-business tools

experience in handling customer orders

customer and sales-oriented personality

strong communication skills and flexible mindset

ability to work in a team Amit nyújtunk / Benefits

Cafeteria

Medicare private health care package

Home office opportunity

Training and talent program opportunities

Fun and diverse atmosphere