Sales Order Management Specialist - French or German speaking

Ensure high customer satisfaction by effectively and efficiently processing orders to meet Customer SLA requirements

Examine customer orders to verify the validity of product specifications (including configuration), quantities ordered, and any special pricing agreements or requirements

Liaise with Customer Executives or Specialist Services teams if order details do not meet expectations

Ensure efficient, prompt, and accurate order entry in accordance with Customer-specific SLAs and requirements

Process sales orders in line with process specifications and requirements

Check purchase orders to ensure all details are correct, align with Sales orders, and the appropriate source of supply has been selected (based on rebates, pricing, availability, inventory, contracts, customer requirements, etc. )

Liaise with the Purchasing team for information on non-standard and non-compliant orders (if not already available in existing tools)

Communicate with Customer Executives or other stakeholders if orders are blocked in the system due to margins, customer credit limit breaches, export control, etc.

Select the appropriate delivery service, configuration, and other value-added services as required by the customer

Liaise with internal service providers to obtain information related to sales order processing

Process returns in accordance with SLA

Ensure credits are processed in the system promptly

Resolve order and invoice queries

Maintain systems awareness training to stay up to date with any changes

Elvárások / Requirements

Fluent English and French/German

At least 3 years of experience in Sales Operations and/or a Customer Service environment

Experience handling customer orders

Basic knowledge of SAP, MS Office, and E-business tools

You are customer and sales-oriented

Developing strong communication skills

Amit nyújtunk / Benefits

Cafeteria benefits

Medicover private health care package

Language courses

Soft skills training and talent programmes

Go through a professional and personal development

Have a stable workplace with flexible scheduling (HO opportunity)