Diákmunka - Multilingual Technical Support Analyst

As a Technical Support Analyst, you will be primarily responsible for providing frontline customer support and/or technical support via inbound or outbound through various contact methods i. e. , phone, Chat, Email.

• Taking ownership of customer issues reported and seeing problems through to resolution.

• Researching, diagnosing, troubleshooting, and identifying solutions to resolve hardware / software issues.

• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

• Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer.

• Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction

• Assist customers or escalate service-related issues to the appropriate department in accordance with the client’s processes and procedures.

• Full-time student status - active or passive

• At least 20 working hours per week

• Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in German (C1) or Spanish (C1) or French (C1) and English(B2) at all levels

• Working Collaboratively

• Planning & Organizing

• Positive conduct

• Highly customer focused.

• Excellent organizational skills

• Good attention to detail

• Excellent problem-solving skills

• Excellent time and people management skills

Shifts and work time:

• At least 20 working hours (without breaks) per week

• Monday to Friday: 09:00-18:00

Breaks:

• 4 hours: 15 minutes

• 6 hours: 30 minutes

• 7 hours: 45 minutes

• 8 hours: 1 hour (1x30 mins, 2x15 mins)

Method of work:

• Three weeks training starts on 26 of May (onsite)

• Three months probition time (onsite)

• After probition: 2 days working from home / 3 days working onsite (hibrid)

Bérezés:

2. 080 HUF gross/hour

Munkalehetőség 17 év feletti nappali tagozatos jogviszonnyal rendelkező diákok részére!