Subject Matter Expert

Our partner in the aviation industry is looking for a Subject Matter Expert.

The Subject Matter Expert safeguards, manages and monitors the end-to-end processes for one or more of the following areas of focus, RTP, RTR and OTC, including first line incident management.

Performance Monitoring & Governance:

Monitor and analyze process performance (Volume/Quality) across sub-processes and external service providers.

Supervise adherence to Desktop Procedure Manuals and conduct regular quality checks/audits of the hubs.

Act as the main point of contact for process leads and controllers to discuss priorities, performance, and HQ requirements.

Process Improvement & Re-engineering:

Identify structural gaps based on KPI performance, quality reviews, etc.

Design and drive new process requirements to enhance effectiveness and efficiency.

Moderate improvement meetings, eliminate bottlenecks, and manage organizational or application-level changes.

Measure service quality through surveys and implement corrective action plans.

Reporting & Training:

Ensure timely reporting of hub performance and identify new reporting needs.

Conduct end-user and "train-the-trainer" sessions for new accounting processes.

Handling escalation processes.

Project Management:

Support centrally driven projects by providing process expertise and efficient solution designs.

Participate in the selection, testing, and rollout of new tools.

Serve as the "linking pin" to manage change processes. Elvárások / Requirements

College degree preferably with focus on Accounting

2-5 years of relevant experience

Preferably an all-round accounting background

Knowledge of Windows and Microsoft Applications, ERP Accounting systems (preferably SAP)

Fluent English in writing and verbally (French is an advantage) Amit nyújtunk / Benefits

Competitive compensation package (including cafeteria, home office allowance, bonuses, and discounted flight tickets)

Flexible working hours

Hybrid way of working (with 4 days of home office / week)

Professional trainings and development opportunity

Language courses

A motivating, friendly, and supportive team