Subject Matter Expert

Cégleírás / Organisation/Department

Our partner in the aviation industry is looking for a Subject Matter Expert.

The Subject Matter Expert safeguards, manages and monitors the end-to-end processes for one or more of the following areas of focus, RTP, RTR and OTC, including first line incident management.

Pozíció leírása / Job description

• Performance Monitoring & Governance:
• Monitor and analyze process performance (Volume/Quality) across sub-processes and external service providers.
• Supervise adherence to Desktop Procedure Manuals and conduct regular quality checks/audits of the hubs.
• Act as the main point of contact for process leads and controllers to discuss priorities, performance, and HQ requirements.
• Process Improvement & Re-engineering:
• Identify structural gaps based on KPI performance, quality reviews, etc.
• Design and drive new process requirements to enhance effectiveness and efficiency.
• Moderate improvement meetings, eliminate bottlenecks, and manage organizational or application-level changes.
• Measure service quality through surveys and implement corrective action plans.
• Reporting & Training:
• Ensure timely reporting of hub performance and identify new reporting needs.
• Conduct end-user and "train-the-trainer" sessions for new accounting processes.
• Handling escalation processes.
• Project Management:
• Support centrally driven projects by providing process expertise and efficient solution designs.
• Participate in the selection, testing, and rollout of new tools.
• Serve as the "linking pin" to manage change processes.

Elvárások / Requirements

• College degree preferably with focus on Accounting
• 2-5 years of relevant experience
• Preferably an all-round accounting background
• Knowledge of Windows and Microsoft Applications, ERP Accounting systems (preferably SAP)
• Fluent English in writing and verbally (French is an advantage)

Amit kínálunk / Offer

• Competitive compensation package (including cafeteria, home office allowance, bonuses, and discounted flight tickets)
• Flexible working hours
• Hybrid way of working (with 4 days of home office / week)
• Professional trainings and development opportunity
• Language courses
• A motivating, friendly, and supportive team