German Speaking Customer Service Intern

BP is a global energy business involved in every aspect of the energy system. They are working towards delivering light, heat and mobility to millions of people, every day. They are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. They have a real contribution to make to the world’s ambition of a low carbon future. In Hungary, they operate bp’s Global Business Services organization.

Feladatok:

Develop a strong understanding of GBS Europe business processes and systems to enable efficient support

Support interactions with Business to Business (B2B) and Business to Consumer (B2C) customers, intermediaries and fuel card customers

Handle customer contacts across multiple channels including phone, email, fax and written communications

Ensure timely and accurate data entry, storage, retrieval, archiving, maintenance and updates while maintaining data security

Monitor and manage performance against key performance indicators (KPIs) such as customer satisfaction, service level compliance and transactional accuracy

Support teams in the correct and effective use of all information technology systems

Identify efficiency and optimization opportunities that drive continuous improvement and operational excellence

Promote and support a culture of continuous improvement

Comply with BP HSSE policies as outlined in the BP employee handbook

Adhere to tasks, standards and requirements defined in the GBS Europe Quality Management System (QMS)

Elvárások:

Ongoing studies and active Hungarian student status for at least 6 more months

Pursuing a bachelor’s or master's degree - already completed your first year at university

Intermediate English and advanced German knowledge both written and verbal

Proficiency in MS Office applications (Excel, Word)

Ability to keep deadlines whilst under pressure without compromising accuracy

Munkaidő:

Long-term development opportunity

Be able to invest at least 20-25 working hours per week according to agreed schedule

Amit kínálunk:

2295 Ft/hour in gross

A company culture where they respect their diverse and unified teams, where they are proud of their achievements and where fun and the mindset of giving back to our environment are highly valued

Possibility to join their social communities and networks

Chill-out and collaboration spaces in a modern office environment

Learning and development opportunities to shape and advance your career path

Opportunity to work partly from home

Company laptop

Előnyt jelent:

Experience in a similar field

If you are interested in this position, please fill out the form below, upload your CV and click on "apply". We will contact you as soon as possible.