Customer Success Manager
Responsibilities: Consult existing users about the capabilities of Altegio cloud-based business process automation platform for service companies using the communication tools provided by the Employer, such as phone/meets/viber/zoom/email and others; Maintain the internal CRM system, carefully filling in customer data; Support users who have purchased the Altegio CRM system at the stage of configuration and integration into the user's workflow; Provide consultations to users on the use of the Altegio CRM system; Identify, study and create effective actions to avoid user complaints in the future; Support customer for the effective transition and onboarding to our CRM system; Presentation our CRM system modules during initial training and further consultations; Support the existing english speaking clients with regards Altegio CRM system; Maintain a database of users, fill in user data in the internal CRM system. Requirements: Experience in a similar position or as a B2B account manager (Junior applicants also welcome); High level of computer literacy (ability to quickly learn IT product), experience with CRM and ERP systems will be an advantage; High communication skills - ability to get along with different people, work with objections; Ability to prioritize and work independently in multitasking mode; You speak fluent English. Experience and love to teach - a big plus. Knowledge of basic HTML, CSS, experience in Excel (formulas, pivot tables) will be an advantage We offer: Competitive salary, the level of which is discussed individually with the successful candidate; Workplace in a modern office, possibility of remote work or hybrid schedule; Internal training with a mentor on the product, specifics of work; If needed, working visa support could be provided; Possibility of career growth and development in the company. We grow every day and you will really be able to grow with us. Additional Information: The employer is an International company that develops and sells cloud-based business process automation software. The position is based on Budapest office, Hungary. To apply: Please send your CV and cover letter
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