Training & Quality Assurance Specialist Debrecen

Training & Quality Assurance Specialist
Debrecen
Hajdú-Bihar megye, Debrecen

Our international partner is looking for a dedicated Training and Quality Assurance Specialist to support the professional growth of their team and ensure top-tier customer experience. If you thrive in a dynamic environment, enjoy working with people, and have a background in training or quality assurance, this could be your next career move! Feladatok / Tasks

Maintain and update training materials for both internal teams and external clients

Deliver in-person and/or remote training sessions for new and existing team members

Monitor employee progress and support their continuous development

Organize training schedules and coordinate induction programs

Evaluate the quality of communication (calls, chats, emails) and provide feedback

Oversee quality assurance processes including monitoring, scoring, and calibration

Analyze performance data and make recommendations for improvement Amit nyújtunk / Offer

Modern office environment

Supportive, collaborative team and professional environment

Cafeteria

Structured onboarding training