Training & Quality Assurance Specialist
Our international partner is looking for a dedicated Training and Quality Assurance Specialist to support the professional growth of their team and ensure top-tier customer experience. If you thrive in a dynamic environment, enjoy working with people, and have a background in training or quality assurance, this could be your next career move!
- Maintain and update training materials for both internal teams and external clients
- Deliver in-person and/or remote training sessions for new and existing team members
- Monitor employee progress and support their continuous development
- Organize training schedules and coordinate induction programs
- Evaluate the quality of communication (calls, chats, emails) and provide feedback
- Oversee quality assurance processes including monitoring, scoring, and calibration
- Analyze performance data and make recommendations for improvement
- High School certificate (BSC Degree is preferred)
- Strong English communication skills, both written and verbal
- Confident use of Microsoft Office applications
- Experience in delivering trainings
- Strong problem-solving and organizational skills
- Flexibility and adaptability
- Handling weekend shifts if needed
- Background in customer service and/or IT support
- CRM system knowledge
- Modern office environment
- Supportive, collaborative team and professional environment
- Cafeteria
- Structured onboarding training
- Részletes információk az állásajánlatról
Vállalat: JobScanner Hely: Debrecen
Debrecen, HUHozzáadva: 10. 7. 2025
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