Trainee - 2nd level supporter in the field of Messaging (extended office time) (REF4572W) Debrecen

Trainee - 2nd level supporter in the field of Messaging (extended office time) (REF4572W)
Debrecen
Hajdú-Bihar megye, Debrecen

Description

Working on the end user tickets. (Mostly Messaging and Citrix related. )

Accurate, precise work, including pre- and post-documentation of each task

Keeping SLAs by ensuring the quick handing of tickets.

Starting escalation procedure in case of CBI high or Critical issues.

Improving the knowledge base

Cooperation with other resolver teams. Qualifications

English

Extended office time coverage. (8-hour shifts, covering 05:30-20:00)

Work at least 100-140 hours in a month

Commitment to at least 20-25 hours of work per week

Active (or passive under 25) full-time student status for at least one year

Additional Information

Advantage:

basic German language skills in written

Willingness to learn IT basics.

Willingness to work in overlapping shifts.

Student of faculty of IT or Engineering

ITIL, MS Office, MS365

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.