Technical Configuration and Support Engineer Budapest

Technical Configuration and Support Engineer
Budapest
Budapest, Budapest

• Project work: Work on various projects, ensuring that deadlines are met.
• Requirement Gathering and Design: Work directly with customers and partners to collect requirements, create functional designs, and conduct user acceptance testing.
• Technical Configuration and Implementation: Perform the technical configuration of solutions required for deployment, ensuring all systems work as expected.
• Training and Support: Provide training sessions for end-users and offer continuous support to ensure successful adoption of solutions.

• First Point of Contact: Serve as the primary technical contact for customers and partners to troubleshoot and resolve issues efficiently.
• Ownership of Issues: Take full ownership of technical issues, working towards resolution and maintaining high customer satisfaction.
• Provide Enterprise-Level Support: Deliver phone, email, and web-based support for Tungsten Communication Server products, ensuring top-tier service quality.  
  Research, diagnose, reproduce, troubleshoot, and identify solutions to resolve customer issues related to application use, design, and configuration.
• 24/7 Support Availability: Participate in standby support shifts, providing round-the-clock assistance when needed.
• Knowledge Creation: Contribute to the body of knowledge by creating and maintaining knowledge base articles and other technical documents.

• A Bachelor’s degree in computer science, Computer Information Systems, or a related field, or equivalent experience.
• Minimum of 2–4 years of relevant experience in a technical consulting/ support role within the software development industry.
• Preferred Technical Skills:

1. Operating Systems: Windows Server, Linux
2. Databases: SQL Server, Oracle, DB2
3. Web Application Servers: Tomcat, WebSphere

• Technical Expertise: Ability to learn new products to build in-depth knowledge of the products and their configurations.
• Project Management: Experience working as a project team member.
• Customer-Oriented Communication: Strong interpersonal skills to interact with customers and partners.
• Problem-Solving: Quick thinking and resourcefulness in troubleshooting and resolving issues.
• Collaboration: Effective teamwork with various internal departments to ensure successful project outcomes.