Team Leader Debrecen

Team Leader
Debrecen
Hajdú-Bihar megye, Debrecen

Our business partner is looking for an English speaking Team Leader to join their team. The Team Leader is responsible for overseeing the daily delivery of services while fostering strong working relationships. If you have experience in team management, enjoy working in a dynamic and fast-paced environment, have strong communication and problem-solving skills, this could be the perfect opportunity for you!

Foster a collaborative and professional team environment

Support team knowledge development and continuous learning

Serve as the first point of escalation for agent queries and customer issues

Organize and lead regular team meetings

Act on team and customer feedback to drive improvements

Monitor and enhance individual and team performance

Identify training needs and deliver relevant sessions on processes and best practices Elvárások / Requirements

Strong customer focus with excellent communication skills in English (spoken and written)

Proven experience in customer service and team leadership

Ability to motivate, support, and coordinate a team in a dynamic environment

Strong problem-solving, organizational skills, and attention to detail

Proactive, adaptable, and accountable with a hands-on attitude

Experience with ticketing/logging systems

Confident in managing change, delegating tasks, and driving team performance

Collaborative mindset and ability to build trust with colleagues and clients alike Amit nyújtunk / Benefits

Competitive salary and benefit package

Supportive working environment

Training support

Long-term career opportunity