Service Manager
Our partner’s mission is to support companies worldwide with innovative IT services, consulting, and digital solutions. Their goal is to build strong digital foundations and provide technologies that accelerate business transformation and create a competitive edge in an ever-changing world.
We are looking for a Service Manager with at least 3+ years of leadership experience to join our partner’s team.
Requirements:
- Relevant team leadership experience
- Ability to oversee and coordinate diverse tasks within the team
- Capability to realistically schedule incoming tasks and ensure timely delivery
- A true team player in a leadership role
- Logical thinking
- Reliable personality with effective problem-solving skills
- Professional appearance and strong communication skills
- People management of existing team members
- Continuous monitoring of operations
- Ongoing process optimisation
Advantages:
- Experience in telecommunications
- Development background
- Familiarity with billing systems
- Knowledge of AS/400 architecture / RPG
- Project management experience
Main Responsibilities:
- Project Management & Process Monitoring: Coordinate specification, development, testing, and deployment; clarify requirements, prioritise tasks, and ensure timely delivery.
- Customer Support: Communication, consulting, handling bug fixes, and coordinating responses to billing and system operation enquiries.
- Team Leadership & People Management: Approve holidays and overtime; support colleagues’ development suggestions; mentoring, motivation, workload optimisation; handle issues and escalations.
- Operations & Collaboration: Maintain active contact with the PowerBSS business unit leader; coordinate resources with HR; initiate corrective actions.
- Strategic Tasks: Participate in budget planning, risk mitigation, and develop proposals to improve employee satisfaction.
Benefits:
- Competitive salary
- Company car
- Cafeteria allowance
- Annual executive health screening package
- Quarterly bonus system
- External and internal training opportunities for development
- Hybrid work model and flexible organisational structure
- Regular team-building events and a supportive workplace culture
- Wellbeing program
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
- Részletes információk az állásajánlatról
Vállalat: HAYS Hely: Budapest
Budapest, BudapestMunkaviszony: Permanent Hozzáadva: 14. 11. 2025
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