Service Manager

Service Manager
Budapest

Our partner’s mission is to support companies worldwide with innovative IT services, consulting, and digital solutions. Their goal is to build strong digital foundations and provide technologies that accelerate business transformation and create a competitive edge in an ever-changing world.

We are looking for a Service Manager with at least 3+ years of leadership experience to join our partner’s team. Requirements:

Relevant team leadership experience

Ability to oversee and coordinate diverse tasks within the team

Capability to realistically schedule incoming tasks and ensure timely delivery

A true team player in a leadership role

Logical thinking

Reliable personality with effective problem-solving skills

Professional appearance and strong communication skills

People management of existing team members

Continuous monitoring of operations

Ongoing process optimisation

Advantages:

Experience in telecommunications

Development background

Familiarity with billing systems

Knowledge of AS/400 architecture / RPG

Project management experience

Main Responsibilities:

Project Management & Process Monitoring: Coordinate specification, development, testing, and deployment; clarify requirements, prioritise tasks, and ensure timely delivery.

Customer Support: Communication, consulting, handling bug fixes, and coordinating responses to billing and system operation enquiries.

Team Leadership & People Management: Approve holidays and overtime; support colleagues’ development suggestions; mentoring, motivation, workload optimisation; handle issues and escalations.

Operations & Collaboration: Maintain active contact with the PowerBSS business unit leader; coordinate resources with HR; initiate corrective actions.

Strategic Tasks: Participate in budget planning, risk mitigation, and develop proposals to improve employee satisfaction.

Benefits:

Competitive salary

Company car

Cafeteria allowance

Annual executive health screening package

Quarterly bonus system

External and internal training opportunities for development

Hybrid work model and flexible organisational structure

Regular team-building events and a supportive workplace culture

Wellbeing program

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.