Service Desk Analyst Debrecen

Service Desk Analyst
Debrecen
Hajdú-Bihar megye, Debrecen

Provide first-line support for GCP cloud operations

Manage and triage incoming tickets via ServiceNow

Fulfill service requests and handle user inquiries

Classify, prioritize, and escalate incidents as needed

Ensure timely resolution and SLA compliance

Deliver professional customer service and technical troubleshooting

Maintain documentation and contribute to knowledge base updates Elvárások / Requirements

Minimum 2+ years in IT service desk, help desk, or technical support

Preferred: 4+ years with cloud services support and ITSM processes

Experience with enterprise IT service management

Excellent verbal and written communication skills in English and Hungarian (additional languages are a plus)

Strong customer service mindset and problem-solving abilities

Ability to multi-task and manage priorities in a fast-paced environment

Clear and accurate documentation skills

Quick learner with adaptability to new technologies and processes

Preferred skills:

Knowledge of ITIL framework and ITSM tools (e. g. , ServiceNow)

Experience with incident, problem, and change management

SLA management and knowledge documentation practices

Basic cloud infrastructure concepts (preferably GCP)

Familiarity with IAM, VM management, monitoring dashboards, and billing basics

Application support, user access management, and troubleshooting experience

Experience with escalation procedures and coordination

Optional certifications:

ITIL Foundation

Google Cloud Digital Leader or Associate Cloud Engineer Amit nyújtunk / Benefits

High level of autonomy in your daily work

Hybrid remote work (Debrecen location is an advantage)

Medicare White health insurance and life insurance

30, 000 HUF net Cafeteria allowance

AYCM sports opportunity

Employee Assistance Program

Access to Pluralsight and other learning opportunities

Provided IT equipment

Diverse daily tasks and supportive team culture

International atmosphere