
Service Desk Agent Trainee (REF3267U)
Description
Technical support by telephone or email on software and hardware problems at the Service Desk (First and Second Level)
Daily contact with the client and colleagues within the group
Prioritization, classification and documentation of malfunctions in a ticket system
Final, comprehensive end-to-end function test, if necessary with the customer
Initiate difficult/complex diagnoses
Forwarding of tickets to support units
Control and monitoring of tickets according to service level agreements
If required, customer-related proactive fault management (observation and evaluation of alarm messages and initiation of necessary measures)
Updating of system data and knowledge database; order completion
User Rights administration
Incident and Change management
Opportunity to optimize daily processes Qualifications Képzettség
Active (or passive under 25) full-time student status
Commitment to at least 25 hours of work per week
Fluent English and Hungarian knowledge
Basics of computer skill (knowledge of Microsoft products – Outlook, Word, Excel, Powerpoint)
Openness to novelties
Willingness to learn
Good stress tolerance
Good communication skills
Advantages:
Advanced IT knowledge
Knowledge of ticketing systems / tools
German language knowledge
További információk
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
- Részletes információk az állásajánlatról
Vállalat: Deutsche Telekom IT Solutions Hely: Budapest Munkaviszony: Teljes munkaidős Hozzáadva: 26. 7. 2025
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