Service Delivery Manager Debrecen

Service Delivery Manager
Debrecen
Hajdú-Bihar megye, Debrecen

Our business partner is looking for a Service Delivery Manager to join their team.

Responsible for the management of a service.

This includes Service Management and line management of the staff including the TL(s) and Agents or Engineers engaged in providing the service. Accountable for all the activities required to deliver a successful service and ensure is delivered to a consistently exceptional standard and as defined in the SOWs.

Accountable for Financial service Management

Work with the Business Relationship Manager to develop clear Service strategies, objectives, and goals.

Ensure your teams understand and deliver to these.

Set and monitor detailed KPI’s to ensure the effective day to day operations of the Service

Work with the Business relationship Manager to implement effective training, reporting, process, and quality programs across your teams.

Work with customers and represent Managed Services Department Elvárások / Requirements

Skills / Attributes Required

Highly customer focused

Excellent communication skills (written and oral), professional and confident English at all levels

Ability to motivate and lead a team to deliver high-level managed services

Ability to earn respect of internal/external customers, colleagues, and management

Excellent organizational skills

Good attention to detail

Excellent problem-solving skills

Technical

Good knowledge of Microsoft Office products

Behavioral

Working collaboratively

Accountability

Adaptability

Initiative (proactive)

Planning & organizing

Delegating and empowering

Managing change

Qualifications (Education and/or Experience)

At least Bachelor’s/College Degree (any field)

Previous experience in BPO, Customer Service, and/or technical account management

Demonstrated team management experience

Proven track record showing required skills and qualities Amit nyújtunk / Benefits

What we offer:

Competitive salary and benefit package

Supportive working environment

Training support

Long-term career opportunity