Service Delivery Manager Debrecen

Service Delivery Manager
Debrecen
Debrecen, Hungary

Cégleírás / Organisation/Department

Our business partner is looking for a  Service Delivery Manager  to join their team.

Pozíció leírása / Job description

• Responsible for the management of a service.  
• This includes Service Management and line management of the staff including the TL(s) and Agents or Engineers engaged in providing the service.  
•  Accountable for all the activities required to deliver a successful service and ensure is delivered to a consistently exceptional standard and as defined in the SOWs.
• Accountable for Financial service Management  
• Work with the Business Relationship Manager to develop clear Service strategies, objectives, and goals.  
• Ensure your teams understand and deliver to these.
• Set and monitor detailed KPI’s to ensure the effective day to day operations of the Service 
• Work with the Business relationship Manager to implement effective training, reporting, process, and quality programs across your teams.
• Work with  customers and represent Managed Services Department 

Elvárások / Requirements

Skills / Attributes Required

• Highly customer focused

• Excellent communication skills (written and oral), professional and confident English at all levels

• Ability to motivate and lead a team to deliver high-level managed services

• Ability to earn respect of internal/external customers, colleagues, and management

• Excellent organizational skills

• Good attention to detail

• Excellent problem-solving skills

Technical

• Good knowledge of Microsoft Office products

Behavioral

• Working collaboratively

• Accountability

• Adaptability

• Initiative (proactive)

• Planning & organizing

• Delegating and empowering

• Managing change

Qualifications (Education and/or Experience)

• At least Bachelor’s/College Degree (any field)

• Previous experience in BPO, Customer Service, and/or technical account management

• Demonstrated team management experience

• Proven track record showing required skills and qualities

Amit kínálunk / Offer

What we offer:

• Competitive salary and benefit package 

• Supportive working environment

• Training support 

• Long-term career opportunity