Service Delivery Manager Debrecen

Service Delivery Manager
Debrecen
Debrecen, HU

Our partner in Debrecen is looking for their new colleague in a Service Delivery Manager position!

If you think this is your opportunity, apply with your English CV!

• Manage an entire service area, including the service itself and line management of Team Leaders and Agents/Engineers.
• Ensure consistent, high-quality service delivery as defined in Statements of Work (SOWs).
• Oversee financial management related to the service.
• Collaborate with the Business Relationship Manager to define and communicate service strategies and goals.
• Set and monitor KPIs to ensure effective daily operations.
• Implement training, reporting, and quality assurance processes across teams.
• Represent the Managed Services Department to customers.

• Bachelor's degree
• Experience in BPO, customer service, or technical account management
• Proven leadership and team management skills
• Strong customer focus and problem-solving abilities
• Excellent English communication (written & spoken)
• Proficient in Microsoft Office
• Organized, detail-oriented, proactive

• Cafeteria
• Modern office environment
• Team building and free time activities