Service Coordinator - German speaking Budapest

Service Coordinator - German speaking
Budapest

Act as the primary liaison between end users and onsite engineer

Understand and assist with the entire product management lifecycle

Utilize IT service management tools for order management, asset data handling, and scheduling appointments with end users

Perform quality checks and process incoming requests and incidents via ticketing tools, email, and phone, based on predefined knowledge base documents and work instructions

Ensure adherence to agreed service levels during delivery

Maintain and improve customer satisfaction by providing a consistent customer experience

Monitor all tickets and escalate issues according to company processes to meet customer demands

Manage exceptions within the process, including stuck processes, process changes, and procedural adjustments Elvárások / Requirements

Fluency in German and in English

You have 1-2 years of service desk / logistics / customer service, and/or back-office experience

Confidence in communication with internal and external customers

Quick learning ability and openness to learn IT Service Delivery processes

Working knowledge of Windows 10 and MS Office applications

Good interpersonal, literacy and numeracy skills

Ability to work under supervision, follow instructions and procedures as well as you are able to be independent

Ability to do structured work under pressure

You are able to organize, prioritize, and being able to see the process from a higher level Amit nyújtunk / Benefits

Cafeteria benefits

Medicover private health care package

Language courses

Soft skills training, talent programmes

Stable workplace, supportive Company Culture

Home Office opportunity

International Exposure

Career Growth

Cross-functional Collaboration