Senior Team Leader Budapest

Senior Team Leader
Budapest

Our business partner is looking for a Senior Team Leader colleague for their Technical Support Analyst team. If you have at least 2-3 years of leadership experience in a field related to Customer service or Technical Support and would be interested in taking part in building out a new site, this could be the perfect opportunity for you!

Guide and support a frontline team providing service to tech-savvy consumers across Europe

Foster a positive, high-performance team culture where people feel empowered and connected

Serve as the first line of support for escalations, customer concerns, and coaching needs

Lead team huddles, performance reviews, and 1:1s to keep engagement and quality high

Collaborate with stakeholders to ensure KPIs and SLAs are consistently met or exceeded

Monitor quality trends and drive process improvements based on real-time feedback

Identify knowledge gaps and deliver structured, impactful training

Build trust through clear communication, empathy, and hands-on leadership Elvárások / Requirements

2–3 years of leadership experience in customer service, tech support, telco, or a similar fast-paced environment

Strong people management skills — coaching, conflict resolution, and motivation

Excellent English communication skills (written and spoken)

Confidence using ticketing platforms, Office tools, and (ideally) SaaS or sales-related systems

A calm, structured mindset under pressure, with a strong focus on problem-solving and service delivery Amit nyújtunk / Benefits

What we offer:

A key role in building out a new site from day one

Competitive salary and benefits including cafeteria allowance

A collaborative, respectful, and open work culture

Regular team events and engagement activities

A modern, stylish office in the heart of Budapest with great transport links