Requests and Disputes Trainee (Italian Speaker) Budapest

Requests and Disputes Trainee (Italian Speaker)
Budapest

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Feladatok:

Collect and register inquiries, requests, claims, returns from external and internal customers in a timely manner, based on predefined priorities.

Manage incoming customer calls and monitor new cases coming via email

Aim for “first call resolution” practice especially for requests

Classify and Assign cases to the responsible resolution team/colleagues if first call resolution is not possible

Support request/claim resolution process with additional data gathering and communication

Monitor operational reports, follow-up on all requests and claims to secure resolution and communication to customer

Elvárások:

Ongoing university studies (active student status in Hungary)

Fluent English and Italian language written and verbal

Előnyt jelent:

Previous experience in communication area is a plus

Application only with English CV. If you have any questions, please contact me (ag. lilla@minddiak. hu).