OTC Specialist Budapest

OTC Specialist
Budapest
Budapest, Hungary

Cégleírás / Organisation/Department

Our partner, who is the Hungarian subsidiary of a large international company, is looking for experienced OTC Specialist professionals to join their team!

Pozíció leírása / Job description

• Receive, log, and prioritize incoming customer disputes (internal and external).
• Investigate the root causes of issues in collaboration with billing, sales, and customer service teams.
• Maintain active communication with customers, providing updates and estimated resolution timelines.
• Escalate unresolved cases to supervisors as needed.
• Document case closure and track trends to identify recurring problems.
• Develop proposals to mitigate future disputes and enhance billing accuracy.
• Contribute to reports on dispute volume, resolution times, and root causes.
• Support credit decisions and revenue preservation.

Elvárások / Requirements

• You hold a Bachelor's degree in economics, finance, or a related field.
• You have at least 3 years of experience in Order-to-Cash (O2C), accounts receivable (AR), or customer service.
• You possess fluent English language skills. Experience interacting with American clients is a plus.
• You have experience in case management.
• You have basic knowledge of accounts receivable (AR) and billing processes.
• You are proficient in ERP systems (SAP B1, NetSuite, or similar) and case management or ticketing tools.
• You possess intermediate or advanced Excel skills.
• You have a fundamental understanding of revenue recognition and credit policies.
• You demonstrate strong customer focus, clear and effective written and verbal communication, negotiation, analytical, and teamwork skills.

Amit kínálunk / Offer

• Chance to join a growing organization 
• Annual bonus, based on performance (equal to a 13th month’s payment)
• Cafeteria
• 2 days of home office every week
• Private health insurance