OSS Support Engineer
Your new company
Our partner is a leading provider of telecommunications services and network infrastructure solutions including all aspects of Network Management. Flexible, scalable, programmable, and automated solutions are fundamental in today's networked society. To manage these complex and evolving hybrid networks, service providers will need to employ network management covering radio, transport, and core network technologies in an end-to-end manner. This is what can be all achieved with their OSS/ENM system. Come and join us, be part of our OSS Support Team to make it happen!
Your new role
Fix and resolve problems to stabilize and optimize customer networks.
Work with assigned CSR tickets, using support tools according to global support processes and procedures.
Through contact with external customers capture data and information about any specific problem that has been reported
Handle customer issues.
Work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers
You may have the opportunity to travel internationally and work in different cultural environments.
Emergency Support handling can be encouraged in the longer runs
What you'll need to succeed
BSc or MSc degree in Computer Science, Electrical Engineering or equivalent
Min 3 years of experience in customer support
Demonstrated ability: OSS Domain experience
Knowledge of Unix, RedHat Linux, networking
Good command of English language, both verbal and written
Negotiation & argumentation skills
Planning & organizing skills
Delivering results & meeting customer expectations
Applying expertise & technology
What you'll get in return
You´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
|Vállalat:||HAYS Hungary Kft.|
|Munkabeosztás:||OSS Support Engineer|
|Hozzáadva:||25. 11. 2022
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