Operations Support Manager @ Flexion Mobile Plc Magyarországi Fióktelepe Budapest

Operations Support Manager @ Flexion Mobile Plc Magyarországi Fióktelepe
Budapest
Budapest, Budapest, HU

About the Role

We are looking for a motivated Operations Support Manager whose role will focus on ensuring that our Service is effectively monitored and that appropriate action is taken when issues arise. In this role, you will work closely with our Software Engineering Operations Team, handling day-to-day issues originating from both internal teams and external sources. A key responsibility will be to clearly define business priorities to ensure that the highest-value items are addressed first.
Strong communication skills are essential, as you will need to provide clear updates to stakeholders and collaborate with game developers and our store partners to resolve issues. In addition to monitoring and responding to service-related problems, you will support our Delivery Team by testing game updates. This hands-on involvement is crucial to understanding how our games work and spotting potential issues early, ensuring we maintain a high standard of service.

About Flexion

Flexion Mobile is a leader in one of the fastest and biggest sectors of entertainment - mobile games! We went public on Nasdaq in Stockholm in 2018 and since then we have been picked by Prolific London to be in the top 5 most valuable London based gaming startups. We are a dynamic and experienced team in London who have set ourselves the goal to improve and change the mobile games industry forever. Game developers and distribution channels are our best friends! We help them generate more revenue from games by expanding reach and distribution. At the core of our business is our patented technology which helps us deliver unique services to game developers. If you are looking for an exciting challenge in a fast growing but still small and agile company - Flexion is the company for you.

Benefits

• Eligibility for study support and trainings
• Eligibility for Private Medical Insurance
• Regular company events, outings
• Travelling opportunity
• Hybrid or Remote working
• Company Share Option Scheme
  

Company Values

• Empowerment- We've got this
• Commitment- We deliver
• Innovation- We shape the future
• Openness- Embracing new ideas

• Driven to contribute to a growing team and support continuous improvement
  
• Strong problem-solving skills – no two issues are the same in the delivery space
  
• Willingness to learn from Delivery Managers and support them in day-to-day taskswhen needed
  
• Strong written and verbal communication skills
  
• Eager to receive training and develop management skills to grow both personally and professionally

About the Role

We are looking for a motivated Operations Support Manager whose role will focus on ensuring that our Service is effectively monitored and that appropriate action is taken when issues arise. In this role, you will work closely with our Software Engineering Operations Team, handling day-to-day issues originating from both internal teams and external sources. A key responsibility will be to clearly define business priorities to ensure that the highest-value items are addressed first.
Strong communication skills are essential, as you will need to provide clear updates to stakeholders and collaborate with game developers and our store partners to resolve issues. In addition to monitoring and responding to service-related problems, you will support our Delivery Team by testing game updates. This hands-on involvement is crucial to understanding how our games work and spotting potential issues early, ensuring we maintain a high standard of service.

About Flexion

Flexion Mobile is a leader in one of the fastest and biggest sectors of entertainment - mobile games! We went public on Nasdaq in Stockholm in 2018 and since then we have been picked by Prolific London to be in the top 5 most valuable London based gaming startups. We are a dynamic and experienced team in London who have set ourselves the goal to improve and change the mobile games industry forever. Game developers and distribution channels are our best friends! We help them generate more revenue from games by expanding reach and distribution. At the core of our business is our patented technology which helps us deliver unique services to game developers. If you are looking for an exciting challenge in a fast growing but still small and agile company - Flexion is the company for you.

Benefits

• Eligibility for study support and trainings
• Eligibility for Private Medical Insurance
• Regular company events, outings
• Travelling opportunity
• Hybrid or Remote working
• Company Share Option Scheme
  

Company Values

• Empowerment- We've got this
• Commitment- We deliver
• Innovation- We shape the future
• Openness- Embracing new ideas

, [Manage the day-to-day operations of our Support Team, including daily meetings and assigning workload to the SEDOps team based on priorities. , Clearly define business priorities for all incoming issues and ensure that SEDOps has all the necessary information to provide high-quality services. , Provide clear communication to internal and external stakeholders when issues arise, and follow through to resolution. , Work with the Head of Service Operations to establish effective processes andworkflows for supporting our service, and conduct regular reviews of these workflows. , Support the Delivery Team with testing game updates to ensure Delivery SLAs are met and to gain a deeper understanding of the games and potential issues. , Manage and coordinate on-call or out-of-hours schemes as required by SLAcommitments. , Represent the Operations Support function in relevant meetings and ceremonies, including retrospectives. ] Requirements: Windows, Microsoft Tools:. Additionally: Private healthcare, Small teams, International projects, Free coffee, Free snacks, Free beverages, Mobile phone, Free parking, In-house trainings, Modern office, Startup atmosphere, No dress code.