Lead Customer Service Representative Budapest

Lead Customer Service Representative
Budapest
Budapest, Budapest, HU

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Job Description:

As a leading global energy company, we provide heat, light and mobility to customers worldwide. Across the bp landscape, we’re home to a range of brands across many areas of our industry. We’re investing in today’s energy system and helping build out tomorrow’s. So while we’re still in oil and gas, over the next decade we’ll become a different kind of energy company. We’re decarbonizing and diversifying our business, fundamentally transforming what we do so we can reach net zero by 2050 or sooner. We also have a strong mission to help the whole world reach net zero too – working across our industry to improve people’s lives.

At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life.

Lead Customer Service Representative - English speaking

In this role You will:

• Take ownership on end-to-end customer service, coordinate all activities for the respected customer area.
• First point of contact in case of advanced telephone and written customer issues.
• Ensure that data is accurately entered and maintained in all Customer Service and Data Collection systems.
• Complaint handling: including accurate logging, resolving and providing feedback to the customer
• Ensuring processes are embedded and adhered consistently throughout the team.
• Taking part in Business calls and communications as assigned by the Team Leader; acting as a Team Leader back up in case of absence
• Deep understanding and insight into the team’s customer portfolio – generated volume, behaviors, risks.
• Coaching and mentoring team members regarding specific issues and processes.
• Early shift from 6AM to 3PM depending on summer and winter time

What You will need to be successful:

• Proficiency in English
• Minimum of 2 years experience in relevant customer service area
• Strong problem-solving skills
• Excellent partner engagement and communication skills
• Strong influencing skills at all levels of the organization
• Have a clear understanding of how the business works and a commercial attitude
• Highly motivated, proactive attitude
• Experience using SAP, Salesforce is an advantage
• Excellent organizational and time management skills
• Strong attention to detail

At bp, we provide the following environment & benefits to you:

• Different bonus opportunities based on performance, wide range of cafeteria elements
• Life & health insurance, medical care package
• Flexible working schedule: home office up to 3 days / week, based on team agreement
• Opportunity to build up long term career path and develop your skills with wide range of learning options
• Family friendly workplace e. g. : Extended parental leave, Mother-baby room
• Employees’ wellbeing programs e. g. : Employee Assistance Program, Company Recognition Program
• Possibility to join our social communities and networks
• Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e. g. : Play Zones, Office massage, Sport and music equipment

bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!

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Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status.  Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e. g. , accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc. ). If you would like to request an adjustment/accommodation related to the recruitment process,  please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.