Junior Customer Service Specialist - German speaking Budapest

Junior Customer Service Specialist - German speaking
Budapest
Budapest, Hungary

Cégleírás / Organisation/Department

Our multinational partner is currently looking for a Junior Customer Service specialist to join their extensively growing team.

Pozíció leírása / Job description

• Handle customer inquiries via email, phone, and other communication channels in a timely and professional manner

• Coordinate order processing, delivery tracking, and issue resolution to ensure customer satisfaction

• Maintain accurate customer records and documentation in internal systems

• Collaborate with internal departments (e. g. , logistics, finance, sales) to resolve customer issues and ensure smooth operations

• Monitor open cases and follow up proactively to ensure resolution and continuous service excellence

Elvárások / Requirements

• Bachelor’s degree

• 0–3 years of experience in customer service or in  related field

• Proficiency in English and German, both written and spoken

• Strong multitasking and prioritization skills in a fast-paced setting

• Excellent problem-solving abilities and keen attention to detail

• Confident and proactive attitude with the ability to work independently

• Strong interpersonal skills and ability to build positive relationships with stakeholders

• Experience with SAP and Salesforce is an advantage

Amit kínálunk / Offer

• hybrid working - 4 days HO/week
• 13th salary
• cafeteria
• health insurance
• possibility to take part in transition and process improvement/standardization
• international environment