IT Trainee Budapest

IT Trainee
Budapest

For over 160 years, Howden has been at the forefront of developing engineered solutions for the needs of industrial processes. Today their technology and worldwide engineering expertise and services optimize their customers' vital processes throughout the world. This is ensured through a strong global network of experts, formed from responsive local service and delivery teams in more than 100 countries, who are familiar with local requirements and challenges.

Feladatok:

Ability to manage workload according to ITIL best practices

To process all logged calls in a timely manner and within agreed SLA

To ensure that calls they are responsible for are continually managed, progressed and that end users are provided with

Sufficient detail through to resolution

To follow documented service delivery processes and to assist with major incident management and escalation

To create self-help knowledge articles based on implemented, proven provided solutions

Elvárások:

Ongoing studies and active or passive Hungarian student status in the field of IT

Fluency in English is a must

Technical capability in Microsoft desktop support

Understanding of IT service delivery and using service desk solutions

Understanding of following documented processes

Excellent communication skills, both oral and written, in English language

Experience in the use of Microsoft Office products

Attention to detail and the ability to rapidly switch between competing priority issues

Munkaidő:

At least 25 working hours per week

From Monday to Friday in flexible working hours

Amit kínálunk:

2143 Ft/hour in gross

Hybrid schedule (3-4 days at home, 1-2 days at the office)

Showering facilities for cyclists and sportspeople

Workplace extras to facilitate working at the office: free coffee and different beverages, fruit day, a social corner

State-of-the-art technology and IT equipment: laptop, headset, workstation, 2 monitors per employee, Windows and O365 software

Accommodation for special needs and those with a physical disability

Global diverse community where people can support and learn from each other, celebrate successes and have fun in team buildings and programs

Opportunity to be involved in Howden's ESG “Bright Future” initiatives

Well-being initiatives and team buildings

Constant learning opportunities and challenges that help Howden's employees grow

Vertical and horizontal organizational movement

Professional practice and free e-learning opportunities

If you are interested in this position, please fill out the form below and upload your CV and click "apply". We will contact you as soon as possible.