IT Service Delivery Executive Szeged

IT Service Delivery Executive
Szeged
Szeged, HU

Customer Service Manager Job Description

We are seeking a skilled and experienced Customer Service Manager to oversee the management of contracts, develop offers for contract expansions and renewals, and escalate and manage claims.

As a key member of our team, you will be responsible for the end-to-end execution of standard farming and upselling, identifying and managing opportunities in contract-related standard/product business, and coordinating service delivery activities between organizational units.

In this role, you will ensure compliance with deadlines and expected service levels, apply project delivery methodologies, manage financial and service reporting, and participate in cost-saving initiatives.

Key Responsibilities:

• Manage contract fulfillment and develop offers for contract expansions and renewals
• Escalate and manage claims
• Oversee the end-to-end execution of standard farming and upselling
• Identify and manage opportunities in contract-related standard/product business
• Coordinate service delivery activities between organizational units
• Ensure compliance with deadlines and expected service levels
• Apply project delivery methodologies
• Manage financial and service reporting

Requirements:

• At least 2-3 years of experience in the IT industry
• Expertise in Service Delivery Management
• Knowledge of ITIL and Agile concepts
• Excellent communication skills
• Fluency in German (C1 or B2 level) and English (B2 level or higher)
• Strong presentation and moderating skills
• Ability to prioritize and handle multiple projects with shifting deadlines
• Flexibility and willingness to expand beyond traditional Service Delivery Management approaches
• Relevant experience with ticketing tools and solid security protocols
• Knowledge of networking and cloud technologies is an advantage
• Experience in contract management is beneficial

Benefits:

This role offers a unique opportunity to work in a dynamic and growing company, with a focus on delivering excellent customer service. You will have the chance to develop your skills and expertise, while working in a collaborative and supportive environment.

The successful candidate will be able to demonstrate strong communication and interpersonal skills, as well as the ability to work effectively in a team. They will also be able to think critically and creatively, and be able to adapt to changing priorities and deadlines.

We offer a competitive salary and benefits package, as well as opportunities for professional development and career advancement. If you are a motivated and experienced individual who is looking for a new challenge, we would welcome your application.