IT Helpdesk Analyst

IT Helpdesk Analyst
Debrecen
Debrecen, HU

Our Multinational partner in Debrecen is looking for an IT Helpdesk Analyst!

If you feel like this position is for you, apply now, with your English CV!

• Deliver IT support via phone, in-person, or online to internal users
• Identify hardware/software requirements to resolve IT issues
• Handle incident tickets in line with SLAs/KPIs, ensuring accurate documentation
• Proactively use IT monitoring and management tools
• Collaborate with internal/external stakeholders and perform audits as needed
• Comply with IT policies and procedures
• Maintain shared IT assets and prepare reports when required

• Excellent English language skills (spoken and written, B2 level or higher)
• Solid technical knowledge and good IT understanding
  • Microsoft desktop environments, Apple iOS, MacOS
  • VoIP and video conferencing
  • Microsoft application support
  • Mobile devices like phones, tablets
  • LAN, VPN, RDP
  • TCP/IP protocols, two-factor authentication
  • Software, Hardware (Routers, Switches)
• Strong communication and collaboration abilities
• Flexibility, time management, and task prioritization

• International work environment
• Opportunity to work with a variety of IT infrastructures and technologies
• Professional and technical development opportunities