Infrastructure Support (M365/O365) Officer Budapest

Infrastructure Support (M365/O365) Officer
Budapest
Budapest, Hungary

Cégleírás / Organisation/Department

The world’s largest humanitarian organization, with a network of 192-member National Societies. The overall aim of the organization is “to inspire, encourage, facilitate, and promote at all times all forms of humanitarian activities by National Societies with a view to preventing and alleviating human suffering and thereby contributing to the maintenance and promotion of human dignity and peace in the world. ” The organization works to meet the needs and improve the lives of vulnerable people before, during and after disasters, health emergencies and other crises.

Pozíció leírása / Job description

• Ensure service quality and security per ITD standards.
• Manage messaging and collaboration systems and support operations.
• Oversee tools for sustainable messaging services across IFRC units.
• Maintain incident records and provide resolutions in the service management tool.
• Update procedures for system availability per operational level agreements (OLA).
• Support IT project managers and manage related projects.
• Provide stable messaging services to IFRC stakeholders across 5 regions.
• Develop cost-effective IT training solutions and promote online training.
• Enhance end-user satisfaction and build relationships within ITD and IFRC.
• Continuously update knowledge of IFRC systems and applications.
• Adhere to IFRC regulations and IT security rules.
• Communicate effectively with IFRC stakeholders.

• Ensure smooth operations of ITD messaging systems.
• Maintain operational level agreements for messaging services.
• Develop procedures and provide quality operational support.
• Support messaging environments during incidents and troubleshooting.
• Report changes impacting service availability and recommend diagnostics.
• Ensure system availability and meet resolution commitments (OLA/SLA).

• Manage ITD messaging environments across the IFRC.
• Propose improvements for business application support.
• Ensure information privacy and security.
• Follow industry standards and implement compliance.
• Identify operational improvements proactively.
• Collaborate with IT support teams.
• Work towards IFRC goals and adhere to Red Cross principles.
• Perform additional duties as assigned.

Elvárások / Requirements

• Excellent knowledge and proven experience with disaster recovery process handling.
• Ability to identify IT system weaknesses and propose remediation to support business continuity plan.
• Good knowledge of file sharing services best practices notably about security concept (OneDrive for Business) and secure file sharing (ooDrive)
• Proven team player, ability to adjust in different cultures and languages
• Affinity for team work, collaborative attitude, open-minded and adaptable
• Well organized, able to work under pressure and manage emergencies
• Good analytical skills to interprets problems, identifies solutions and possible side-effects.

Amit kínálunk / Offer

• be part of the world’s largest humanitarian organization
• work in a diverse, multinational organization
• cafeteria benefits
• medical insurance
• personalized home office options
• opportunity to travel globally