Incident Manager Budapest

Incident Manager
Budapest

Our client empowers organizations worldwide to strategically acquire and optimize software investments, embrace cloud and AI technologies, and drive innovation through enhanced efficiency. They are a trusted advisor in strategic software acquisition, continual IT estate optimization, and maximizing returns on investments in cloud, data, and AI.

Coordinating the resolution of major incidents, directing the work of expert colleagues

Logging major incidents and problem tickets, assigning incident sub-tasks, documentation, escalation, closing tickets

Coordinating communication during major incidents

Preparing reports (internal and external) and statistics

Managing the lifecycle of problem tickets, tracking RCAs

Organizing and moderating major incident meetings

Regularly reviewing major incident management processes, proposing solutions to improve efficiency

Collaboration with other departments and support teams

Building the knowledge base Elvárások / Requirements

Secondary or higher education in IT, or equivalent professional experience

3+ years of relevant professional experience

ITIL knowledge

At least intermediate level of English language skills

Process-oriented thinking

Excellent problem-solving and communication skills

Reliability, independence, accurate and precise work

Team player attitude

Normal working hours with on-call duty Amit nyújtunk / Benefits

Flexible working conditions

Competitive salary and benefits package

Opportunity to work on exciting projects with international clients

Continuous learning and professional development

A collaborative and innovative work environment