Guest Experience Manager

Guest Experience Manager
Budapest
Budapest, Pest megye

Uplift Your Career with Corinthia Budapest!

Tasks & Responsibilities:

The Guest Experience Manager has the specific role of driving Guest Engagement and satisfaction achieving goals and targets focused on the Global Review Index.

Develops and coordinates inspiring activities for leisure guests staying in the hotel which are focused on developing the hotels’ reputation through enhanced guest stays.

Is generally alert for opportunities to improve the Experience of Guests in our hotel, by engaging with guests before, during and after their stay.

Actively promotes the services and facilities available to guests within the hotel and the Corinthia Hotel Group, maximizing revenue from other outlets.

Assigned as the Discovery GHA hotel champion.

Keeps contact with Discovery loyalty guests staying in the hotel, whilst also coordinating Experiences and Local Offers.

Works with HODs and LQA Champion to ensure LQA Standards are implemented.

Reviews daily the service recovery tracker and follows up on individual issues directly with guests to ensure that resolution was effective, and that guest is positive following the experience.

Reviews and analysis problems / complaints and coordinates long term solutions ensuring that as a management team we are learning and getting ahead of our challenges.

Meets and greets VIP guests on behalf of the Hotel / General Manager.

The Ideal Candidate:

Has experience in a similar role

College/university degree in relevant field

Proficient command of English and Hungarian both in written and verbal, any other language knowledge is advantageous

Microsoft Office/Opera/Hostware hotel system knowledge

High level of guest service & problem-solving skills

Professional self & corporate representation

Benefits:

Competitive salary and benefits

Free meals in the staff canteen on duty

Private healthcare insurance

Uniform with laundry service

International Corinthia discounts

Learning & development opportunities

Candidates must be eligible to work in Hungary and are requested to submit their professional CV in English with their application.

CORINTHIA BUDAPEST, HUNGARY