German Speaking IT Support Team Leader Budapest

German Speaking IT Support Team Leader
Budapest

Managing German speaking accounts

Planning and distributing workload appropriately to ensure that business needs, SLAs, OLA and deadlines are met

Producing and analysing management reports to allocate work and meet business requirements

Providing clear, concise and relevant communication to ensure clarity of objectives and outputs required

Representing the account(s) in front of external and internal stakeholders with support

Resolving customer escalation in a timely manner to avoid disruption and minimise business impact

Understanding and supporting the financial impact of operation with guidance, controlling team related budget elements

Ensuring that the team members are adequately trained, encourage development of skills, ensure backup structure is in place

Conducting performance reviews in line with company's policies. Regular coaching, mentoring and feedback giving to team members in a professional manner

Being responsible for management of resourcing requirements (attrition and retention) based on business requirements

Being accountable for having the SOPs up-to-date

Reviewing processes with the mindset of continuous improvement to maintain a high level of service quality.

Being exemplary in company values, integrity, self-responsibility, motivation and customer orientation

Supporting operations manager in managing the account. Elvárások / Requirements

Fluency in German and English

Experience in people management

Experience in order processing, customer service and Service Coordination

Ability to build relationships with key stakeholders and senior management

Ability to coach team members to recognise and use each other’s strengths to achieve team goals

Excellent administrative skills and ability to analyse data and produce reports

Excellent time management skills, coordinating, organizing and prioritizing work activities

You are able to ensure, maintain & improve the Continuous Improvement mentality and level in the team Amit nyújtunk / Benefits

Professional development opportunities

Outstanding salary and benefit package

A company with a stable background

Language learning opportunities

Good working atmosphere