German Speaking Command and Control Center Agent Budapest

German Speaking Command and Control Center Agent
Budapest
Budapest, Pest megye

A new Budapest-based joint venture, established in late 2022, provides IT services for both local and international operations in the defense and technology sectors. Operating with a start-up mindset and backed by major industry players, the company is set for steady growth. With strong foundations and ambitious expansion plans, it offers exciting career opportunities in a dynamic, global environment.

Requirements

Processing of incoming service requests and incidents based on SLA via e-mail.

Creation of ad hoc-reports

Distribution of tickets inside the Service Desk team

Backlog management (e. g. long-runner tickets).

Escalation handling

Event monitoring task in a 24/7 supporting team.

Creation, coordination of IT Onboarding/Offboarding tickets

Ensure necessary technical and process related trainings for new joiners.

Administration of hardware assets

Create, update and close tickets in the service management system, maintaining accurate documentation of all support interactions

Creation of SOPs

Work closely with other IT teams to ensure timely and efficient resolution of service requests

Contribute to the development and maintenance of the IT knowledge base by documenting resolutions, frequently asked questions and troubleshooting guides

Handling basic L1 SAP tasks

Ad-hock administrative duties.

What qualifications you should have:

Completed training as an IT specialist or professional experience

High service and customer orientation

Good language skills in German and English

Good knowledge of current PC architectures and hardware technologies

Quality and solution-oriented way of working

Capable of working in a team, strong communication skills, resilient

What brings us joy:

ITSM process skills

Experience with ServiceNow

Solid SAP knowledge

Benefits

Take over an important and challenging role with high visibility

Become part of the unique growth stories of our companies, which offer outstanding development and career opportunities

Gain insight into the defense and automotive industry

Make use of the broad network with over 40. 000 great colleagues worldwide

Benefit from various professional trainings and events

Enjoy our international and flexible work environment with an official office in Budapest but up to 100% remote work