French speaking Customer Service Supervisor
Our business partner - a biotechnological manufacturing company - is looking for a French speaking Customer Service Supervisor to manage the EMEA region's customer service team.
If you're ready to make a significant impact on the business and shape the customer service landscape, then our offer is for you!
Supervise and mentor a team of customer service professionals, fostering a collaborative and productive work environment.
Actively participate in sales calls and provide support to team members, ensuring seamless interactions between sales and customer service.
Utilize advanced Excel knowledge to work with reports, perform data analysis, and implement corrective actions for continuous improvement.
Ensure daily order entry, prioritize order accuracy, and maintain a zero backlog to exceed customer expectations.
Oversee dispute resolution processes, handle escalations, and manage investigations to provide timely and effective solutions.
Collaborate with the team to meet and exceed business targets, with a focus on order processing efficiency and accuracy.
Monitor and ensure a high telephone pick-up rate to deliver superior customer service.
Manage day-to-day customer service activities, ensuring smooth and efficient operations across multiple regions.
Actively contribute to various team meetings and events to align with company strategies and goals Elvárások / Requirements
● Fluency in English and French (mandatory)
● Min 2-3 years experience in a similar role - customer service or a related field
● Proven experience in people management and team leadership.
● Strong interpersonal and communication skills.
● Proficiency in Microsoft Excel and data analysis.
● Familiarity with SAP and BI analytics (an advantage and a plus).
● Exceptional problem-solving and decision-making abilities.
● Excellent organizational and time management skills. Amit nyújtunk / Benefits
What we offer:
Attractive compensation package with a wide range of benefits, including cafeteria and private health care package
Development opportunities for personal and professional growth
Home office opportunity (hybrid)
A great diversity of cultures
- Részletes információk az állásajánlatról
Vállalat: Randstad Hungary Kft. Hely: Budapest Munkaviszony: Teljes munkaidős Hozzáadva: 2. 10. 2025
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