Financial Product Specialist Budapest

Financial Product Specialist
Budapest
Budapest, Budapest, HU

We accelerate economic freedom for people who move across borders by building financial products tailored to their needs.

As a Customer Operations Executive, you will be the primary point of contact for customers, delivering high-quality, personalized support through various interactions.

With a deep understanding of tone of voice, empathy, and active listening, you will shape our customer support approach in a fast-paced, performance-driven environment.

Key Responsibilities

• Providing real-time customer support via live chat, ensuring clear communication.
• Focusing on renewal-related inquiries during the first six months, helping customers understand and choose from their new policy options.
• Handling cancellation cases, where you will aim to understand customers' reasons for leaving and proactively look for solutions to retain them.

Requirements

• Excellent written and verbal English communication skills.
• Ability to work flexible hours, including weekends and occasional late shifts, as part of a rota.

Our team is passionate about delivering exceptional customer service, adaptable, and comfortable with change, thriving in a dynamic environment.