Exceptional Service Delivery Professional Debrecen

Exceptional Service Delivery Professional
Debrecen
Debrecen, Hajdú-Bihar, HU

**Job Description:**

As a key team member, you will deliver exceptional service to clients and stakeholders while working directly with them.

You will be responsible for managing multiple service chains and associated costs, ensuring end-to-end delivery and service quality for customers.

Collaborate with portfolio owners for optimized service delivery and possess deep technical knowledge of cloud computing and/or TSI processes.

Implement efficiency improvement measures and handle escalations, monitor quality at the delivery unit level and communicate regularly with delivery teams, suppliers, and customers.

Manage and coordinate international interdisciplinary project teams and engage with top management and develop global cooperation strategies.

Escalation management / take MoD actions in the year.

**Required Skills and Qualifications:**

• Fluent German (written/spoken) - direct customer communication
• Fluent English - internal team collaboration
• Service management experience with ITIL knowledge

You will need strong leadership and project management experience, excellent problem-solving and analytical abilities, financial management and budgeting knowledge, and technical understanding of IT systems and infrastructure.

**Benefits:**

• Sport subscription
• Private healthcare
• International projects
• Training budget
• Mobiltelefon
• Free coffee
• Canteen
• Bike parking
• Playroom
• Shower
• Free parking
• In-house trainings
• In-house hack days
• Modern office
• No dress code

**Others:**

• Acknowledging that Deutsche Telekom is Hungary's most attractive employer in 2025 (according to Randstad's representative survey).