Customer Support Specialist Budapest

Customer Support Specialist
Budapest

Customer Support Engineer

Join our client and be part of a team that celebrates your unique work style. With flexible work options, a supportive team, and rewards that reflect your value, you can focus on what matters most – driving your growth, while fueling ours. Our commitment to respect, transparency, and simplicity means you can trust us to always choose to do the right thing. As a trusted partner for purpose-built AI and intelligent automation, we solve highly complex problems for our enterprise.

customers and put their information to work to transform the way they do business.

Over 10, 000 customers trust our client,

including many Fortune 500 ones. You will work on further developing a portfolio already containing client names such as

DHL, Johnson & Johnson, FDA, DMV, PwC, KeyBank, Spotify, and H&R BLOCK. We are looking for an experienced, highly skilled, and engaged technical engineer to join our team. Your main tasks will be to resolve customer tickets by understanding each request, troubleshooting it and ultimately finding a workaround or solution. Once you have resolved an issue, you will create a knowledge-base document to help customers and your colleagues to resolve it proactively. You will closely collaborate with the technical teams within : your colleagues in Support, Development, DevOps and QATo join our team, we expect that you are highly motivated, flexible, thrive on resolving issues and working with business customers. You need to have at least 2 years of L2 technical support experience, troubleshooting Windows servers, Linux, and MSSQL databases or any other complex systems. You should be comfortable using and understanding SQL queries, looking for clues in various logs or traces, and be able to read some code. We mainly support our customers in English, so strong English skills are required.

Responsibilities

Resolve incoming Zendesk tickets from B2B customers, predominantly via a web portal, sometimes via remote session

Troubleshoot technical issues either on a virtual system or on a screen-sharing session with the customer

Actively collaborate with your teammates and colleagues from other departments to find solutions

Communicate confidently in Business English

Write knowledge base articles to help customers even faster

Follow our well-documented procedures, guidelines, and policies

Requirements

At least 2 years of experience working in L2 Technical Support, Professional Services, QA, DevOps or Development

IT skills: operating systems (Windows & Linux), databases (MsSQL, Oracle), networking (OSI model, TCP-IP), algorithms, programming basics

Experience in programming (C++)

Basic knowledge of other languages of programming (Java or C#) is a plus

Great analytical skills to troubleshoot software problems

Good interpersonal and communication skills

Advanced English skills

Additional European language knowledge is a plus

Here are some of our local benefits:

Work from home, remotely, or hybrid

Partial compensation for glasses and lenses

Private health insurance

Volunteering Time Off (2 days/ year)

SZÉP Card for recreational activities

3 extra days/ month for 'sick leave' without doctors visit

Flexible working hours