Customer Solutions Quality Assurance Specialist Debrecen

Customer Solutions Quality Assurance Specialist
Debrecen
Hajdú-Bihar megye, Debrecen

Our partner in debrecen is looking for their new colleage in a Customer Solutions Quality Assurance Specialist position.

If you feel like this is your opportunity, apply with your English CV! Feladatok / Tasks

Monitoring the quality of customer calls and emails

Providing regular coaching, training, and development to Customer Solutions Specialists along with the Team Leaders

Overseeing quality assurance processes: contact monitoring, evaluation, and calibration

Analyzing quality and performance trends andprovidin improvement recommendations

Giving feedback to management based on monitored customer interactions

Ensuring team awareness of all relevant processes, procedures, and technical documentation Amit nyújtunk / Offer

Opportunity for career growth and development

Professional training and support for continuous learning

International, dynamic working environment

Hands-on experience in coaching and leadership support