Customer Service Team Leader - French Speaking
Your new company
Our partner is a global organisation with a strong presence in IT and business services, supporting clients across various industries. Their culture is built on openness, collaboration, and performance. With a flat management structure and a people-first approach, they value diverse perspectives and encourage professional growth. You’ll be part of a supportive team with a clear purpose and strategic direction.
Your new role
- Lead and coach a team providing business support to international customers
- Manage escalations and ensure smooth daily operations
- Plan resources and distribute workload to meet deadlines
- Collaborate with internal departments to improve service quality
- Support recruitment, onboarding, and training of new team members
- Drive process improvements and contribute to strategic goals
What you'll need to succeed
- Experience in team leadership in a Business Services/SSC environment
- Fluent in French and English
- Strong communication and stakeholder management skills
- Motivational leadership style with a focus on development
- Comfortable working in a multicultural environment
What you'll get in return
- Language courses and talent development programs
- Clear career path and continuous learning opportunities
- Friendly, diverse, and inclusive atmosphere
- Hybrid work model with flexible scheduling
- Private healthcare package and cafeteria benefits
- Opportunities to work on cross-functional projects
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
- Részletes információk az állásajánlatról
Vállalat: HAYS Hely: Budapest
Budapest, BudapestMunkaviszony: Permanent Hozzáadva: 11. 9. 2025
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