Customer Service Manager (telesales) Budapest

• Oversee and inspire a telesales team of 50–70 people, ensuring consistent performance and achievement of sales targets.
• Shape and refine customer relationship strategies that support overall sales objectives.
• Design, implement, and continuously enhance telesales operations and communication workflows.
• Work with CRM platforms on a daily basis; generate reports, evaluate performance indicators, and analyze sales data.
• Plan and execute customer outreach campaigns, including segmentation and channel strategy.
• Build and maintain strong client relationships while handling complex customer challenges.
• Support the growth and professional development of team members through coaching, training, and regular feedback.
• Collaborate closely with other departments to ensure aligned execution.
• Identify new customer acquisition opportunities and maximize value within the existing client base.
• Track market developments and customer needs, delivering insights and recommendations to senior leadership.

Requirements: 

• Minimum of 5 years’ experience in telesales or customer relationship management.
• Currently working within the telesales industry.
• Demonstrated success managing a telesales team of 50–70 people.
• Experience in building, structuring, and overseeing telesales processes.
• Strong leadership skills with the ability to engage, motivate, and develop teams.
• Solid working knowledge of CRM tools
• Data-driven mindset with the ability to interpret results and make informed business decisions.
• Fluent English skills (written and spoken).
• Excellent communication, problem-solving, and organizational abilities.
• Proactive, customer-oriented approach.

Preferred Qualifications:

• Bachelor’s degree in Business, Communications, Sales, Marketing, or IT.
• Experience working in international or multicultural environments.