Customer Service Manager (telesales) Budapest

Customer Service Manager (telesales)
Budapest

We're looking for a talented and driven Telesales Manager for one of Europe's largest wholesale companies. This is an incredible opportunity to take charge of a new project, restructure an entire national organization, and expand an existing team to meet new business goals.

Responsibilities:

Oversee and inspire a telesales team of 50–70 people, ensuring consistent performance and achievement of sales targets.

Shape and refine customer relationship strategies that support overall sales objectives.

Design, implement, and continuously enhance telesales operations and communication workflows.

Work with CRM platforms on a daily basis; generate reports, evaluate performance indicators, and analyze sales data.

Plan and execute customer outreach campaigns, including segmentation and channel strategy.

Build and maintain strong client relationships while handling complex customer challenges.

Support the growth and professional development of team members through coaching, training, and regular feedback.

Collaborate closely with other departments to ensure aligned execution.

Identify new customer acquisition opportunities and maximize value within the existing client base.

Track market developments and customer needs, delivering insights and recommendations to senior leadership. Elvárások / Requirements

Requirements:

Minimum of 5 years’ experience in telesales or customer relationship management.

Currently working within the telesales industry.

Demonstrated success managing a telesales team of 50–70 people.

Experience in building, structuring, and overseeing telesales processes.

Strong leadership skills with the ability to engage, motivate, and develop teams.

Solid working knowledge of CRM tools

Data-driven mindset with the ability to interpret results and make informed business decisions.

Fluent English skills (written and spoken).

Excellent communication, problem-solving, and organizational abilities.

Proactive, customer-oriented approach.

Preferred Qualifications:

Bachelor’s degree in Business, Communications, Sales, Marketing, or IT.

Experience working in international or multicultural environments. Amit nyújtunk / Benefits

What we offer:

Company car

Competitive compensation package with an annual bonus

Dynamic work environment

The chance to improve processes and create something new