Customer Service Intern Budapest

Customer Service Intern
Budapest

BP is a global energy business involved in every aspect of the energy system. They are working towards delivering light, heat and mobility to millions of people, every day. They are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. They have a real contribution to make to the world’s ambition of a low carbon future. In Hungary, they operate bp’s Global Business Services organization.

Feladatok:

Support the European Fleet business and the Commercial Optimization team in the customer acquisition process.

Contribute to the implementation of bp’s go-to-market strategy in new market segments through analytical and operational process tasks.

Facilitate and optimize the onboarding of newly acquired customers to ensure the shortest possible onboarding time and a steep ramp-up curve.

Understand and address customer needs on both tactical and operational levels to maximize performance against key metrics such as customer satisfaction, service level compliance, and business value.

Collect, structure, and share customer insights; provide actionable recommendations to enhance the overall customer experience.

Use relevant IT systems efficiently and accurately, ensuring full compliance with data security regulations.

Support the development of a continuous improvement culture and promote collaboration across teams.

Comply with bp’s HSSE (Health, Safety, Security, and Environment) policies as outlined in the bp employee handbook.

Elvárások:

Ongoing studies and active Hungarian student status for at least 6 more months

Pursuing a bachelor’s or master's degree - already completed your first year at university

Fluent English knowledge both written and verbal

Proficiency in MS Office applications (Excel, Word)

Ability to keep deadlines whilst under pressure without compromising accuracy

Előnyt jelent:

Experience in a similar field

If you are interested in this position, please fill out the form below and upload your CV. We will contact you as soon as possible.