Customer Contact Management Trainee (Spanish and Portuguese speaker) Budapest

Customer Contact Management Trainee (Spanish and Portuguese speaker)
Budapest

Sanofi is one of the world’s leading biotechnology companies committed to improving people’s health and quality of life – with more than 100, 000 employees in 170 countries, they provide outstanding therapeutic solutions based on research and development in the field of immunology, oncology, rare diseases, vaccines, diabetes and cardiovascular disease.

Feladatok:

Collect and register inquiries, requests, claims, returns from external and internal customers in a timely manner, based on predefined priorities

Manage incoming customer calls and monitor new cases coming via email

Aim for “first call resolution” practice especially for requests

Classify and Assign cases to the responsible resolution team/colleagues if first call resolution is not possible

Support request/claim resolution process with additional data gathering and communication

Monitor operational reports, follow-up on all requests and claims to secure resolution and communication to customer ed on templates

Elvárások:

Ongoing university studies (active student status in Hungary)

Excellent English and Spanish written and verbal, Portuguese language is a plus

Knowledge of Microsoft Office and expertise of MS Excel

Munkaidő:

Min. 30 -hour availability/week

Long-term student job

Amit kínálunk:

Flexible home office policy

Trainee program opportunity

Thesis support

Paid leave

Weekly Yoga/Pilates classes, Monthly Board Game Nights, Summer/Winter Events, Well-Being Lectures & Sport Clubs

Months 1–3: gross HUF 2, 400/hour, from the 4th month onward: gross HUF 2, 600/hour

Előnyt jelent:

Previous experience in communication area is a plus

Application only with English CV. If you have any questions, please contact me (ag. lilla@minddiak. hu)