Billing Expert Budapest

Billing Expert
Budapest
Budapest, HU

Billing Professional

Job Role:

• Financial Operations:
• Assist clients with billing inquiries and subscription matters.
• Clearly explain pricing tiers, subscription duration, auto-renewals, and license pricing logic.
• Review and adjust subscription periods in TaxDome and Stripe.
• Cancel upcoming renewals and licenses upon request.
• Resolve issues arising from incorrectly selected plans and prepare cash reconciliations.
• Billing System Management:
• Manage workflows in Stripe, including: Subscriptions, Invoices, Payments, Coupons & discounts, Disputes, Refunds & subscription adjustments, Installment and recurring payment plans.
• Set up/disable/change and manage promotional offers, custom coupons, and time-limited discounts.
• Monitor automation around invoicing, renewals, and payment failures to ensure accuracy.
• Investigate anomalies in billing behavior and escalate edge cases when necessary.
• Communication & Collaboration:
• Collaborate with Sales, Customer Success Account Management, CSAM, Support, and Product teams to resolve billing issues.
• Communicate with clients regarding account status, license access, invoices, and billing adjustments.
• Maintain accurate documentation of billing cases and provide regular updates internally.
• Respond to client inquiries when required.
• Internal Tools & Technical Competence:
• Utilize the internal admin panel to detect and resolve inconsistencies in subscriptions and payments.
• Write basic SQL queries to retrieve billing data and perform root-cause analysis.
• Understand how data flows between systems (TaxDome, Stripe) and ensure sync integrity.
• Log system changes, escalate bugs, and suggest tooling improvements.
• Continuous Improvement:
• Identify recurring issues and collaborate with Product/Engineering/Support to enhance billing workflows.
• Contribute to building an internal knowledge base and playbooks.
• Take ownership of billing integrity, ensuring clients are charged fairly and accurately.